Made To Order FAQs
How do I place an order?
Made-to-order pieces will be available to purchase for a period of time, generally once a month. Dates may vary depending on our capacity. After the cut-off date, orders will close. If you miss out, you will need to wait until the following release. Stay informed of our launch dates by checking our Instagram, and signing up to our email database on our home page.
How do I place an order with customisation?
Because each piece is made to order, we are able to accommodate simple customisations if you do not fall into the standard size range. Here are a couple of examples of what we can offer:
-Pant and dress lengths tailored to your height
-Different bust / waist / hip ratios (i.e. you may order a pant with a size 6 waist and a size 8 hip)
If you would like to order a piece with simple customisations, please place your order as usual, and specify any changes or notes in the Notes Section at the check out. If you are unsure - please DM our Instagram or send us an email with your enquiry to email@example.com. Customisations will generally be at no extra cost. We try to be as inclusive as possible!
Why are some pieces no longer available?
Some fabrics I source may only have a small amount available, and therefore can only be made into a limited number of pieces. For these, after the quantity threshold has been reached, the style will no longer be available until I can resource a new fabric.
How long will my order take to ship?
Your piece will be made by our talented network of makers and are generally ready within 4 weeks from ordering. We will specify if for any reason we anticipate a longer lead time than this. If you have a specific date you need your piece for, please email firstname.lastname@example.org with your order number and request, and we will do our best to accommodate. You will receive a dispatch email with tracking information once your item has been sent.
What is your returns policy?
Standard made-to-order pieces will be subject to our standard 7 days return policy which you can view on our Shipping & Returns page.
Any customised or altered made-to-order pieces are not eligible for returns or exchanges. If you are unsure about measurements or sizing, please reach out at email@example.com, we’re here to help to make sure you get the perfect fit.