Made To Order FAQs
How do I place an order?
We open our pre-orders periodically (generally every 4-6 weeks), for a few days only. After the order cut-off date, orders will close. If you miss out, you will need to wait until the following release. Stay informed of our launch dates by checking our Instagram, and signing up to our email database on our home page.
Where can we find out your release dates?
Our Instagram is the best place to stay up-to-date with upcoming releases. You can also sign up to our email database at loclaire.com (we don't spam, promise). Finally, we do keep a wait list for our most popular styles, which gives you priority access when they do become available. To join the wait list, please email us at email@example.com.
How do I place an order with customisation?
Because each piece is made to order, we are able to accommodate simple customisations if you do not fall into the standard size range. Here are a couple of examples of what we can offer:
-Pant and dress lengths tailored to your height
-Different bust / waist / hip ratios (i.e. you may order a pant with a size 6 waist and a size 8 hip)
If you would like to order a piece with simple customisations, please place your order as usual, and specify any changes or notes in the Notes Section at the check out. If you are unsure - please DM our Instagram or send us an email with your enquiry to firstname.lastname@example.org. Customisations will generally be at no extra cost. We try to be as inclusive as possible!
Why are some pieces no longer available?
Some fabrics I source may only have a small amount available, and therefore can only be made into a limited number of pieces. For these, after the quantity threshold has been reached, the style will no longer be available until I can resource a new fabric.
How long will my order take to ship?
Your piece will be made by our talented network of makers and are generally ready within 4 weeks from ordering. We will specify if for any reason we anticipate a longer lead time than this. If you have a specific date you need your piece for, please email email@example.com with your order number and request, and we will do our best to accommodate. You will receive a dispatch email with tracking information once your item has been sent.
Standard made-to-order pieces are subject to our standard 7 days return policy which you can view on our Shipping & Returns page.
In line with our made-to-order zero waste philosophy, we encourage you to make thoughtful, well-researched purchases. Unlike traditional retail where items can be easily returned and re-sold again, made-to-order means every piece is made especially just for you. We provide garment measurements and fit notes on our MTO product pages - please read over these before purchasing. If you are unsure about measurement or fit - please get in touch! We would much rather try to get it right first time with a simple customisation like adding extra length etc.
Any customised or altered made-to-order pieces are not eligible for returns or exchanges. If you are unsure about measurements or sizing, please reach out at firstname.lastname@example.org, we’re here to help to make sure you get the perfect fit.