Made - to - order FAQs
How do I place an order?
Made-to-order pieces will be available to purchase for a period of time every month. Our current order window is open from 9th - 16th April 2021. Dates each month may vary depending on our capacity. After this time, orders will close. If you miss out, you will need to wait until the following month. Stay informed of our launch dates by signing up to our email database on our home page.
How do I place an order with customisation?
Because each piece is made to order, we are able to accommodate simple customisations if you do not fall into a standard size range. These are a couple of examples of what we can offer:
-Pant and dress lengths tailored to your height
-Different bust / waist / hip ratios (i.e. you may order a pant with a size 6 waist and a size 8 hip)
If you would like to order a piece with simple customisations, please place your order as usual and then send us an email with your order number and request, to firstname.lastname@example.org. Customisations will generally be at no extra cost. We want to be as inclusive as possible!
Why are some pieces no longer available?
Some fabrics I source may only have a small amount available, and therefore can only be made into a limited number of pieces. For these, after the quantity threshold has been reached, the style will no longer be available until I can resource a new fabric.
How long will my order take to ship?
Your piece will be made by our talented network of makers and generally ready within 4 weeks from ordering. If you have a specific date you need your piece for, please email email@example.com with your order number and request, and we will do our best to accommodate. You will be updated with a dispatch email with tracking information once your item has been sent.
What is your returns policy?
Standard made-to-order pieces will be subject to our standard 7 days return policy which you can view on our Shipping & Returns page.
Any customised made-to-order pieces are not eligible for returns or exchanges. If you are unsure about measurements or sizing, please reach out at firstname.lastname@example.org, we’re here to help to make sure you get the perfect fit.